When asked if WordPress product support should be done in-house, the immediate answer seems clear: Yes. But I think there’s more to it.
Remember those times when responsible as a Technical Support staff. Wonderful experience.
Source: Should WordPress Product Support Be In-House? | Tom McFarlin
When your ability to offer WordPress support exceeds your capabilities or responsibilities, why not refer them to WP Site Care?
Just hear about WP Site Care. But ever hear similar service.